Pain

Back pain: virtual care options

Back pain is one of the most common reasons people seek care, and most of it comes from strained muscles or ligaments in the lower back. Many cases improve within a few weeks with gentle movement and home care, though some point to nerve or other problems.

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Common symptoms

What people often notice. Only a provider can tell you what’s causing yours.

Aching or stiffness in the lower or upper back
Muscle spasms
Pain that gets worse with bending, lifting, or sitting for long periods
Pain that spreads into the buttock or down one leg
Trouble standing up straight

What a virtual visit may involve

Care is decided by the provider, based on your situation.

A video visit where a provider asks how the pain started and may guide you through simple movements
Advice on activity, heat or ice, and safe stretches
Treatment, if a provider decides it is appropriate
A referral for physical therapy, imaging, or an in-person exam if needed

When in-person care may be better

Urgent care, your doctor, or a clinic can examine and test you.

Pain has not improved after a few weeks, or keeps getting worse
You are over 50 or have a history of cancer, osteoporosis, or steroid use
Pain wakes you at night or comes with unexplained weight loss
A provider wants a hands-on exam or imaging

When to go to the ER

Call 911 or go to the nearest emergency room if you have:

Loss of bladder or bowel control, or new trouble urinating
Numbness in the groin, inner thighs, or buttocks
New weakness in one or both legs
Back pain with fever, or after a fall, car crash, or other injury
Sudden, severe back or belly pain, especially with a racing heart or fainting

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Common questions

Back pain, answered.

General information, not medical advice. A provider can answer questions about your situation.

Can I see a doctor online for back pain?

Yes, many people with common back strain use virtual visits. A provider can ask about your symptoms, suggest home care, and may offer treatment if it is appropriate, or refer you for an exam.

How long does lower back pain last?

Most short-term back pain improves within a few days to a few weeks. Pain lasting longer than that is worth checking with a provider.

When is back pain an emergency?

Go to an emergency room for loss of bladder or bowel control, numbness in the groin, new leg weakness, or back pain with fever. Back pain after a fall or other injury should also be checked right away.

This is not for emergencies.

For life-threatening symptoms, severe chest pain, trouble breathing, or immediate danger, call 911 or go to the nearest emergency department.