Women’s health

Urinary tract infection (UTI): virtual care options

A urinary tract infection happens when bacteria get into the urinary system, most often the bladder. UTIs are very common, especially in women, and many people first notice them as burning or a constant urge to urinate.

See virtual care for UTI

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Common symptoms

What people often notice. Only a provider can tell you what’s causing yours.

Burning or pain when urinating
Needing to urinate often or urgently, even when little comes out
Cloudy, dark, or strong-smelling urine
Pressure or discomfort in the lower belly
A small amount of blood in the urine

What a virtual visit may involve

Care is decided by the provider, based on your situation.

A video or online visit where a licensed provider asks about your symptoms and history
A provider decides whether treatment can be prescribed or whether you need a urine test first
Prescriptions, if appropriate, can be sent to a pharmacy near you
Guidance on what to watch for and when to follow up

When in-person care may be better

Urgent care, your doctor, or a clinic can examine and test you.

You are pregnant, male, or have had several UTIs recently
Symptoms have not improved after treatment
You have a kidney condition, diabetes, or a weakened immune system
A provider asks for a urine test or exam

When to go to the ER

Call 911 or go to the nearest emergency room if you have:

Fever, chills, or shaking with urinary symptoms
Pain in your back or side, below the ribs
Nausea or vomiting and you cannot keep fluids down
Confusion, especially in an older adult
You cannot urinate at all

Ready to explore a virtual visit for UTI?

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Common questions

UTI, answered.

General information, not medical advice. A provider can answer questions about your situation.

Can a UTI be treated through a virtual visit?

Often, yes. Many uncomplicated UTIs are evaluated online, and a provider may prescribe treatment if it is appropriate. The provider decides based on your symptoms and history, and may ask for a urine test or in-person visit.

Will a UTI go away on its own?

Some mild infections clear up, but untreated UTIs can spread to the kidneys. If you think you have a UTI, it is worth talking to a provider rather than waiting.

When is a UTI an emergency?

Fever, back or side pain, vomiting, or confusion can mean the infection has reached the kidneys or blood. Go to an emergency room or call 911 if you have these signs.

This is not for emergencies.

For life-threatening symptoms, severe chest pain, trouble breathing, or immediate danger, call 911 or go to the nearest emergency department.