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Cold, flu & breathing

Nasal congestion: virtual care options

Nasal congestion is a stuffy or blocked nose caused by swollen tissue inside the nose. Colds, allergies, and sinus infections are the most common causes.

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Common symptoms

What people often notice. Only a provider can tell you what’s causing yours.

  • Stuffy or blocked nose
  • Trouble breathing through the nose, especially at night
  • Runny nose or post-nasal drip
  • Pressure around the nose and eyes
  • Reduced sense of smell or taste

What a virtual visit may involve

Care is decided by the provider, based on your situation.

  • A video or online visit where a licensed provider asks how long you have been congested and what makes it better or worse
  • A provider helps sort out whether a cold, allergies, or a sinus infection is the likely cause
  • Prescriptions, if appropriate, can be sent to a pharmacy near you
  • Tips for clearing congestion safely at home

When in-person care may be better

Urgent care, your doctor, or a clinic can examine and test you.

  • Congestion is only on one side and does not go away
  • You have frequent nosebleeds or something may be stuck in the nose
  • An infant is congested and having trouble feeding
  • Congestion has lasted for weeks despite treatment

When to go to the ER

Call 911 or go to the nearest emergency room if you have:

  • Trouble breathing
  • Swelling or redness around the eye
  • A nosebleed that will not stop after 20 minutes of pressure
  • Severe headache with a stiff neck or high fever

Ready to explore a virtual visit for Nasal congestion?

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Common questions

Nasal congestion, answered.

General information, not medical advice. A provider can answer questions about your situation.

How do I know if my stuffy nose is allergies or a cold?
Allergies often cause itchy eyes and sneezing and can last as long as you are exposed to the trigger. A cold usually comes with a sore throat or body aches and clears in about a week.
How long should nasal congestion last?
Congestion from a cold usually improves within a week to ten days. If it lasts longer, gets worse, or comes with face pain and fever, talk to a provider.
Can a doctor help with a stuffy nose online?
Yes, a provider can review your symptoms during a virtual visit and suggest ways to ease congestion. If appropriate, they may prescribe treatment or recommend an in-person exam.

This is not for emergencies.

For life-threatening symptoms, severe chest pain, trouble breathing, or immediate danger, call 911 or go to the nearest emergency department.