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Ears, eyes & allergies

Allergies: virtual care options

Allergies happen when the immune system overreacts to something that is usually harmless, like pollen, dust mites, pet dander, or mold. Reactions range from a runny nose to, rarely, a life-threatening reaction called anaphylaxis.

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Common symptoms

What people often notice. Only a provider can tell you what’s causing yours.

  • Sneezing and a runny or stuffy nose
  • Itchy, watery, or red eyes
  • Itchy nose, throat, or roof of the mouth
  • Cough or post-nasal drip
  • Itchy skin or hives

What a virtual visit may involve

Care is decided by the provider, based on your situation.

  • A video or online visit where a licensed provider asks about your symptoms and possible triggers
  • A provider helps you build a plan to reduce exposure to triggers
  • Prescriptions, if appropriate, can be sent to a pharmacy near you
  • Guidance on when allergy testing or a specialist may help

When in-person care may be better

Urgent care, your doctor, or a clinic can examine and test you.

  • You have had a serious allergic reaction before
  • A provider recommends allergy testing
  • Allergies are making asthma harder to control
  • Symptoms keep getting in the way of sleep, work, or school despite treatment

When to go to the ER

Call 911 or go to the nearest emergency room if you have:

  • Trouble breathing, wheezing, or throat tightness
  • Swelling of the lips, tongue, or face
  • Hives along with vomiting, dizziness, or fainting
  • Feeling like your throat is closing or you cannot swallow

Ready to explore a virtual visit for Allergies?

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Common questions

Allergies, answered.

General information, not medical advice. A provider can answer questions about your situation.

Can I get allergy medication prescribed online?
A provider may prescribe allergy treatment through a virtual visit if it is appropriate for your symptoms. They will also talk about avoiding triggers and when to see someone in person.
How do I know if it is allergies or a cold?
Allergies often cause itchy eyes and nose and last as long as you are around the trigger, without fever. A cold usually comes with aches or a sore throat and clears in about a week.
When is an allergic reaction an emergency?
Call 911 for trouble breathing, swelling of the lips, tongue, or throat, or hives with dizziness or vomiting. These can be signs of anaphylaxis, which needs immediate care.

This is not for emergencies.

For life-threatening symptoms, severe chest pain, trouble breathing, or immediate danger, call 911 or go to the nearest emergency department.