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Cold, flu & breathing

COVID-19: virtual care options

COVID-19 is a respiratory illness caused by a coronavirus. For many people it feels like a cold or the flu, but it can be more serious for older adults and people with certain health conditions.

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Common symptoms

What people often notice. Only a provider can tell you what’s causing yours.

  • Fever or chills
  • Cough and sore throat
  • Tiredness and muscle or body aches
  • Headache or congestion
  • New loss of taste or smell

What a virtual visit may involve

Care is decided by the provider, based on your situation.

  • A video or online visit where a licensed provider reviews your symptoms, test results, and health history
  • A provider may discuss whether COVID treatment is right for you, which is usually started within the first few days
  • Prescriptions, if appropriate, can be sent to a pharmacy near you
  • Guidance on managing symptoms at home and what to watch for

When in-person care may be better

Urgent care, your doctor, or a clinic can examine and test you.

  • You are older or have a weakened immune system or long-term health condition
  • You are pregnant
  • Symptoms keep getting worse after several days
  • A provider wants you examined or your oxygen level checked

When to go to the ER

Call 911 or go to the nearest emergency room if you have:

  • Trouble breathing
  • Constant pain or pressure in the chest
  • New confusion, or trouble waking up or staying awake
  • Pale, gray, or blue-colored skin, lips, or nail beds

Ready to explore a virtual visit for COVID-19?

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Common questions

COVID-19, answered.

General information, not medical advice. A provider can answer questions about your situation.

Can I get COVID treatment through a telehealth visit?
In many cases, yes. A provider can review your symptoms and risk factors online and decide whether treatment is appropriate. Treatment usually needs to start within the first few days of symptoms, so it helps not to wait.
How long does COVID last?
Many people feel better within one to two weeks. Some people have symptoms like tiredness or cough that last longer, and it is worth talking to a provider if that happens.
When should I go to the ER for COVID?
Go to an emergency room or call 911 for trouble breathing, chest pain or pressure, confusion, trouble staying awake, or bluish lips or skin. These can be signs of serious illness.

This is not for emergencies.

For life-threatening symptoms, severe chest pain, trouble breathing, or immediate danger, call 911 or go to the nearest emergency department.