Skin

Acne: virtual care options

Acne happens when pores get clogged with oil and dead skin, sometimes along with bacteria and inflammation. It is very common in teens but affects many adults too, often on the face, chest, and back.

See virtual care for Acne

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Common symptoms

What people often notice. Only a provider can tell you what’s causing yours.

Blackheads and whiteheads
Red, tender bumps or pimples with pus
Deeper, painful lumps under the skin
Breakouts on the face, chest, shoulders, or back
Dark spots or scars where breakouts have healed

What a virtual visit may involve

Care is decided by the provider, based on your situation.

A video or online visit where a licensed provider asks about your skin routine and what you have already tried
Sharing photos of your breakouts in good lighting
A provider may recommend a routine or prescribe treatment if appropriate
Follow-up visits to see how your skin is responding over time

When in-person care may be better

Urgent care, your doctor, or a clinic can examine and test you.

You have large, painful cysts or nodules that may scar
Acne started suddenly as an adult along with other body changes
Your provider recommends a treatment that needs lab tests or close monitoring
Acne has not improved after several months of treatment

When to go to the ER

Call 911 or go to the nearest emergency room if you have:

A pimple or bump that becomes very painful with spreading redness and fever
Painful swelling around the eye or nose with fever or vision changes
Swelling of the face, lips, or tongue, or trouble breathing after using a new skin product

Ready to explore a virtual visit for Acne?

Check availability, pricing, and care details directly with the provider. You’ll leave ER.com when you continue.

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Common questions

Acne, answered.

General information, not medical advice. A provider can answer questions about your situation.

Can you get acne treatment online?

Yes, acne is one of the most common reasons people use virtual skin visits. A provider reviews your photos and history and may prescribe treatment if it is appropriate for you.

How long does acne treatment take to work?

Most acne treatments take several weeks to a few months to show clear results. Sticking with a plan and checking in with your provider helps you know whether to adjust it.

Should I see a dermatologist for acne?

Many people start with a primary or virtual care provider. Severe, scarring, or stubborn acne is often worth seeing a dermatologist about.

This is not for emergencies.

For life-threatening symptoms, severe chest pain, trouble breathing, or immediate danger, call 911 or go to the nearest emergency department.